Within hours of last week's school shooting that left 26 students and teachers dead, New and a team of 10 chaplains were hearing about the tragic scene as state troopers and fire fighters unloaded their hearts onto the willing shoulders of ministers.
"We just went alongside them and they began talking, and that's what we wanted them to do," New said Friday afternoon. "Everything they said was very detailed and graphic -- from what they had seen in the school and the things they were going through."
And after telling their stories, after every heart wrenching detail had been shared, New and his team offered them the only comfort they have to offer -- prayer.
By the end of last Saturday there were 21 chaplains from the Billy Graham Evangelistic Association in Newtown. They came from all over the United States, as well as Puerto Rico, England and Australia.
They attended every funeral. They prayed with the families who lost their children. They met with teachers who had been in the school and survived.
After three days, New said, they needed a time to debrief on their own.
For two hours, they cried. They shared the stories they had heard. They broke down and expressed their own pain.
"The next day, it was like we had been renewed," New said.
In the past few days, families who have already buried their loved ones were visiting Sandy Hook to see the large memorials that have been constructed. The chaplains were there to meet them.
Many of the ministers walked beside those grieving. They offered them comfort.
"When we talk to people we don't push ourselves on them," New said. "We just let them know we're here and they start revealing what's on their hearts."
A week after the shooting, the Rapid Response Team was set to depart. But it doesn't seem Newtown isn't finished with them yet.
Families have continued to call his team to ask for prayer or a visit.
"People need to be praying for this community," New said. "When everyone goes away, they are going to be the ones who have a hard time. In their downtime, this will all set in."
For more information about the team, visit www.billygraham.org/rrt.